Intelenet Global Services to Hire 500 American Workers in Indiana

Intelenet Global Services, a business outsourcing and solutions company headquartered in Mumbai, will hire 500 more workers at its Fort Wayne call center in Indiana, bringing the company’s local workforce to at least 750.

The Indian outsourcing firm has almost 55,000 employees globally and is looking to triple its workforce in Indiana. They’re also going to invest $4 million to remodel and increase the workspace in Fort Wayne.

Annual wages for entry-level customer service associates average about $23,500 a year, company officials said in a statement, and annual average wages for managers are about $30,000.

The large worker recruitment effort coincides with increased customer demand and a doubling of Intelenet’s local facility at 5001 U.S. Highway 30 – from about 19,000 square feet to about 38,000 square feet.

“Our decision to significantly expand the Fort Wayne delivery center reinforces our continuous commitment to contribute to the economic growth of the city and the state of Indiana,” said Vijay Reddy, the chief operating officer for Intelenet. “This facility has played a key role in our operations since it was opened in 2014, and we are now in the process of expanding its infrastructure to meet increasing customer demand.”

The outsourcing firm is backed by private equity firm The Blackstone Group. It is the latest one to adhere to US President Donald Trump’s call to “Hire American.”

In October 2017, India-based Tech Mahindra hired 100 local, full-time employees at its office at Alpharetta in the United States. The large software company had said that the hiring was to show its commitment towards hiring American talent. Between September and November 2017, Infosys announced that it would hire more than 2,500 Americans for its four new offices.

Infosys will establish a Design and Innovation hub at Rhode Island in the United States and hire 500 American workers there while in Raleigh, North Carolina, it will hire 2,000 Americans within the next four years.

Meanwhile, another Indian tech giant — Tata Consultancy Services — is facing a class action suit for allegedly showing bias against American workers.