Bigger India
Proposed legislation in US Congress puts Indian call centre jobs in danger
The legislation proposes to create a public list of companies that would outsource call centre jobs and give preference in federal contracts to companies that haven't shipped these jobs.
A legislation has been introduced in the Congress that would require call centre employees overseas to disclose their location and give customers a right to ask to transfer their call to a service agent in the US.
Introduced by Senator Sherrod Brown from Ohio, the legislation also proposes to create a public list of companies that would outsource call centre jobs and give preference in federal contracts to companies that haven’t shipped these jobs overseas.
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