Bigger India
BPO firms with Indian operations have a 3-step plan to manage anti-offshoring wave
If India isn’t the US’ punching bag as it was in 2005, after Tom Friedman wrote The World Is Flat, it’s because India’s business process management (BPM) industry has globalised—particularly in the US in the past five years—and grown, albeit slower without bumping up its headcount.
Every BPM firm has warned shareholders about protectionism, where outsourcing and immigration reform has been a focus of the current US administration.
Just a few weeks ago, Sherrod Brown, Senator from Ohio, talked up protecting call centre jobs in the US yet again. Before the latest round of rhetoric, he had earlier in the year introduced a bill —for a US Call Centre Workers and Consumer Protection Act — to end offshoring and support American workers.